Refunds Policy

Refund Policy

At TheFamePush, we aim to provide a seamless and transparent experience for our users. Below is our refund policy, which outlines the conditions under which refunds may be issued.

Pay-As-You-Go Service

TheFamePush operates on a pay-as-you-go model. Once an order is placed and payment is manually confirmed via Mobile Money, the transaction is considered final.

Refunds are generally not provided for completed orders, except in specific cases such as technical issues, delivery failures, or errors on our part. Approved refunds will be credited back to your TheFamePush wallet balance, which you can later withdraw (minimum GHS 1).

For more information, please refer to our Refund Policy or contact support for assistance.

When Refunds May Be Issued

Refunds may be issued in the following scenarios:

1.    Order Cancellation:

o   If an order is cancelled before it is processed, a refund may be issued.

o   Once an order is In Progress, we cannot guarantee cancellation. If cancellation is possible, a refund will be issued for any undelivered services.

2.    Technical or Delivery Issues:

o   If an order is cancelled by our system due to technical errors or delivery issues, a refund will be issued for any undelivered services.

3.    Service Refills:

o   Some services come with a refill/restart policy if the delivered services drop. If the service cannot be refilled or restarted, a refund will be issued for any undelivered services.

o   It is your responsibility to review the Service Description before placing an order to understand the specific refill policy.

No Refunds for Completed Orders

  • If an order is fully delivered, no refund will be issued.
  • TheFamePush cannot confirm or deny the authenticity or provenance of the products or services delivered. You acknowledge and accept the risks associated with using these services, including potential account bans or suspensions.

How to Request a Refund

To request a refund, please follow these steps:

1.    Support Ticket: Go to your account and click the SUPPORT link at the top of the page.

2.    Email: Send your request to support@thefamepush.com.

Note: Refund requests cannot be processed via live chat. All requests must be submitted through a Support Ticket or email.

Important Notes

  • Refund requests must be made within 24 hours of the original transaction.
  • Refunds are processed within 72 hours or more, though they are typically completed much faster.
  • Refunds are issued to the original payment method unless otherwise specified.
  • Refunds are subject to the terms outlined in this policy.

Summary

  • Pay-as-you-go: No refunds for completed orders.
  • Exceptions: Refunds may be issued for cancelled orders, technical issues, or undelivered services.
  • Process: Submit refund requests via Support Ticket or email.